Communication (syllabus) for post graduate Semester 1

•Paper I: Communication: Skills, Concepts and Applications

•Subject Code: CEN994101

Evaluation of Students:

•Continuous Evaluation: Assignments, Class Tests, Quizzes, Seminar – 10%

•Mid-term examination: 20%

•End term examination: 70 %

Course Objective

•To enhance the learners’ communication skills by giving adequate exposure in reading, writing, listening and speaking skills and the related sub-skills.

•To help the learners recognize and operate in various styles and registers in English.

•To impart better writing skills by sensitizing the learners to the dynamics of effective writing.
Modules

1.Basics of Communication

2.Focus on Business Writing Skills 

3.Understanding Group communication

4.Mastering Speaking Skills

Basics of Communication

•Nature, Process of Communication, Definition, Classification, Purpose

•Channels and Methods , Communication Networks

•Organizational Communication (Formal, informal, grapevine),  External communication (formal, informal) ,  Types/forms of Communication (Oral-written, Formal-Informal, Interpersonal-Intrapersonal, Mass- Group, Verbal- Non-Verbal)

•Non-verbal Communication (types and cross-cultural significance)

•Barriers to Communication

•Communication Breakdown: 7 Cardinal mistake managers make

Focus on Business Writing Skills 

•Introduction , Planning & Execution of Messages, Writing different messages

•Characteristics of Good Writing

•Business Letters

•Format, Language and Types, essentials of good Business letters

•Writing routine and good-news letters

•Writing a persuasive letter

•Memorandum (how to write a memo, uses of a memo)

•Emails (how to write an email, netiquettes, emails and intercultural communication

Understanding Group communication

•Group Discussion - Definition , Advantages, Qualities/skills required/assessed, General Do’s & Don’ts,  Participating in a GD (Leadership, GD protocol, discussion techniques, Listening)

Mastering Speaking Skills

•Presentation Skills - Introduction, Importance and Types

•Common Problems with Presentations

•Presentation Strategies (purpose, Audience, Context, Technique)

•Preparation and Delivery (Collecting information, Organizing Information)

•Structure of a Presentation 

 

•Delivering the Presentation (Delivery outline, stage fright and speech anxiety, how to deal with stage fright successfully, body language, visual cues, vocal and verbal elements, handling questions, preparing visual aids)

Text/Reference Books:

•Business Communication : Skills, Concepts and Applications. 3rd Edition. P. D. Chaturvedi. Mukesh Chaturvedi. Pearson.

•Technical Communication : Principles and Practices. Meenakshi Raman. Sangeeta Sharma. Oxford University Press.

•Effective Technical Communication. M. Ashraf  Rizvi. Tata McGraw Hill Publishing Company Limited. 12th reprint.